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Privacy Policy

Cleed.ai Privacy Policy

In the course of conducting business, Cleed (hereinafter "Cleed," "we," or "us") collects and processes personal data, particularly that pertaining to contacts, prospects, customers, service providers, partners, or website users (hereinafter referred to as "you" or "your").
Cleed is dedicated to maintaining your privacy. We have a responsibility to tell you about the data we collect about you and how we use it to serve you better. This article contains all the information you need to know about the data processing that we do. If you have any questions about this subject, get in touch with us at any time.
“Cleed” means Cleed.ai, our B2B activity for ecommerce retailers, to help their online users with an assistant providing 24/7 support, personalised recommendations, omnichannel and many other features.

Our contact details

Name: Cleed

Headquarters:

22 place Georges Pompidou

92300 Levallois-Perret

FRANCE

Délégué à la Protection des Données (DPO) : Adrien Vaissade

1 - Data collected

Cleed.ai, as the data controller, processes the following data:

  • Data relating to Cleed.ai's customers (data relating to the organization, the subscription taken out, the transactions carried out, the users of the solution, etc.),
  • Data relating to prospects,
  • Data relating to visitors to the Cleed.ai site (data relating to equipment, connection, navigation, etc.)
  • Data relating to conversations via the Cleed.ai site chat (content of the conversation, number of conversations, duration, date, response to the satisfaction questionnaire if applicable),
  • Data relating to applications (CV, cover letter, etc.).

The following data is processed by Cleed as a subcontractor on behalf of its clients:

  • Data pertaining to site visitors (unique visitor identifier, IP address, technical data, data pertaining to navigation, etc.),
  • Data pertaining to conversations (content of conversation, number of conversations, duration, date, and, if applicable, satisfaction survey response),
  • Data pertaining to employees of clients using the solution (name, prefix, pseudonym, identifier, post held within the client, and connection data).

A Data Processing Agreement that specifically outlines the terms and circumstances for the processing of personal data in accordance with the laws on the protection of personal data governs the processing of personal data that Cleed undertakes on behalf of its clients.

2 - Origin of the data

For one of the following reasons, you directly furnish us with the majority of the personal data we process:

  • You have subscribed to our solution,
  • downloaded a white paper from our website,
  • accessed a Cleed webinar,
  • provided your contact information for meetings or events,
  • requested a demo,
  • visited our website,
  • are a Cleed partner,
  • submitted your application.

In the instances listed below, we also inadvertently get personal data from the following sources:

  • scrape of publicly available professional contact information for those who could be interested in the Cleed solution,
  • establishing communication with outside parties or partners.

3 - Legal basis for processing

Under the General Data Protection Regulation (EU - 2016/679), the legal bases for Cleed to process your data are:

  • Your consent (you have the right to withdraw your consent at any time),
  • a contractual obligation,
  • a legal obligation,
  • a legitimate interest.

4 - Purposes of the processing

Cleed collects data for the following purposes:

  • service provision based on agreements reached with customers,
  • commercial prospecting activities based on our legitimate interest in promoting our activity to a professional audience,
  • contact management based on our legitimate interest in communicating with visitors and prospects,
  • realization of website statistics based on our legitimate interest,
  • protection of our intellectual property, and
  • processing of received applications with the applicants' permission.

5 - The recipients of your data

Sont destinataires de vos données, le cas échéant :

  • The employees at Cleed (each for what concerns them, HR, marketing, legal teams, etc.),
  • les filiales de Cleed : Cleed Tech (Maroc)
  • In delivering their services, Cleed's service providers.

Cleed works hard to ensure that the recipients of your personal data comply with the regulations for protecting personal data to the fullest extent possible.

In accordance with the laws governing the protection of personal data, Cleed enters into contracts with its subcontractors that specifically outline the terms and conditions of the processing of personal data.

6 - Transfers of your data

As part of the IT resources it uses for its operations, Cleed may transmit personal data beyond the European Union.
The following technical and operational procedures have been implemented by iAdvize in order to secure data transfers and guarantee an adequate level of protection for data transfers outside the EU/EEA:

  • With our subcontractors, we have a data processing agreement that contains CJEU-approved standard commercial provisions.
  • Nous avons vérifié les nombreuses mesures de sécurité mises en place par nos sous-traitants, telles que la certification ISO 27001 ou l’encryption des données.

7 - Duration of Conservation

For the duration of the contractual relationship and an additional five years in interim storage due to legal prescription, we retain customer data.
Only if the prospect objects, we retain data for commercial prospecting purposes for 3 years from the last contact.
We retain information on website visitor navigation for a maximum of 13 months after the date of collection.
On our website, chat discussion data is retained for three years.
We retain application-related data for two years following the last contact.
The clients, who operate as data controllers, set the retention periods for the data that Cleed processes as a subcontractor.

8 - Your rights on your data

Your data is still entirely your own. If you have any questions or would like to exercise any of your rights, please contact us at [email protected] or by mail at the address provided below :
22 place Georges Pompidou
92300 Levallois-Perret
FRANCE

Unconditional rights

At any time you have the right to:

  • Request access to and a copy of your personal data,
  • ask that your data be corrected if it is erroneous or incomplete, withdraw your consent where a use of your data is based on it, and
  • object to the use of your data for marketing purposes.

Conditional rights

Depending on the circumstances, you have the right to:

  • Request the transfer of your personal data to any person when we hold it due to a contract or your consent,
  • object to any usage based on our legitimate interest for a reason relevant to your position (right to portability)
  • Request that we stop using your personal data if it is inaccurate, unlawful, while we review your request to object, or if you need the information for a legal reason (right to restriction of processing).
  • Request that we delete your personal data if it is no longer required, after you withdraw your consent, or after you object to its use (right to be forgotten).

Responses to requests to exercise rights are due within one month. Depending on how challenging your request is, it can take longer. In this scenario, we will let you know.

If you feel that your rights regarding your personal data are not being protected after contacting us, you may file a complaint with competent data protection authority.

9 - Cookies and other trackers

On our website, cookies are used to access data that is kept on your device. Please visit our website to learn more about cookies and to set your preferences politique cookies.