Use Cases

Decoration

Insidy is an online decoration marketplace and design studio.

Its visitors are often lacking information about the process of the products. And Insidy wanted to develop the Lead generation.

The ecommerce manager had in 48h a new AI Customer care agent, managing 100% automatically. When they first tried Cleed.ai assistant, they were amazed by the precision of its answers.Their ROI allows both to make significant savings and to increase the conversion rate.

Wine & Spirits

Moët Hennessy USA asked Cleed.ai to be their advisor in the frame of their program Dare LVMH, for their ambitious project.

Their ecommerce team then selected Cleed.ai to build a specific Wine & Spirits AI Advisor.

In a very limited time, we managed to build a tailor made recommendation system taking into account all the specificities of their products (drink type drink taste, flavors, event type, number of people, description tags, ...). The result was a smart advisor, knowing perfectly how to recommend the best package of bottles for each event / customer specificities, which would lead to increased sales.

Footwear

Manfield is part of the ManBow group, gathering : Manfield, Bowen, Fairmount, Charles Kammer, Colisée Paris, Alfred Sargent. It also distributes : Castaner, Paul Smith, Officine Creative, Sebago, Heschung, Birkenstock.

Their digital sales represent the major growth objective as they have a strong boutiques network.

They implemented Cleed.ai in 2019 to manage the Product recommendations & Customer service, with a mix of AI & Human.In 2023, they decided to add the Size advice feature, adapted to each categories and sub type specificities.The results are impressive on each Application, reaching a 6x conversion increase of Assistant users vs non users.

Clothing

L’Exception, a french multibrand concept store, reaching 400k sessions / month, and ranked 1st in Customer Experience in France (by Capital), before Zalando.

The Founder & its Customer service team were overwhelmed with Customer service incoming requests. They also wanted to personalise the experience. After a first successful tailor made Gift finder for Christmas, we implemented an AI Personal shopper on the full catalogue. Then we implemented a Customer service App with decision trees, plugged to the APIs (Zendesk, Order status).

After the success in KPIs of these Applications, we then added a customised Size advice feature on product pages, in order to reduce returns, notably for shoes.

Fragrances

Maison Francis Kurkdjian is one of the 75 LVMH Maisons, in the Perfume & Cosmetics area.

For the Mother's day they wanted to create a unique experience in 5 countries (FR, UK, IT, DE, ES), each having its own catalogue on SFCC, with a tailor made Gift finder.

Finding the right fragrance online is very complex, even more for a present. That's why Cleed.ai built a Product finder helping users with precise options, respecting the MFK graphic chart.The tool also normalises the different catalogs exports from SalesForce Commerce Cloud, without any work from the brand.This feature is important for the luxury industry, as it allows to provide a top notch Customer Experience.

Swimwear

The eco-designed swimwear brand Gili’s, B Corp certified, is growing and expanding its collections with regularly new informations regarding Customer service.

Their ecommerce manager was convinced that providing a quick answer is crucial, moreover 24/7, both on post-sale and pre-sale.

Live chat AI Customer service allowing to get real time answers was implemented. AI answers (both in Conversational + Decision trees) and then if needed a Human agent, connected to the back office, to the Knowledge base but also to in-store salespersons : the quality of answers is as good as the brand would provide on its own. It allowed to get 98% satisfaction rate.We then implemented a Size advice feature to reduce returns (in a chatbot format).

Swimwear

Oséree is an Italian luxury swimwear brand.

The Customer service teams were overwhelmed by questions and needed a tool to externalise it (with a mix of Human & Automated answers).

In addition to the Live chat, the Assistant provides a better search experience thanks to the advanced search, with customised filters. Furthermore, the Assistant also offers the possibility to manage their Instagram account Direct Messages through Instagram API. The merging of these messenger platforms enables a better follow-up and a better fluidity thanks to its diversity of features that enables a fluid communication channel.

Lingerie

The French Lingerie and Homewear brand Noo has strong Customer care volumes to manage and wanted a tailor made and reactive solution.
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Their team of 4 Customer care people was amazed by the ability of the solution to adjust and add new features in a short period of time.

The Customer care team wanted to manage with their own tone of voice, maintaining a close customer relationship.More over we could add specific request of features into the Admin platform.Also, the size recommendation App was implemented on the product pages. With the high frequency of new collections, the tool is easily adapted with the latest releases, allowing to be very scalable.

Leatherware

Jack Gomme, the leather goods and accessories brand with a handy and minimalist touch, is based in Paris with several boutiques, and has many resellers worldwide.

Their ecommerce team wanted to improve its online customer experience and make the link between stores and the website.

The Cleed.ai human agents have been trained in order to provide the most precise Customer service support. Indeed, they know the product specificities, are connected to the back-office and to the boutiques stocks for more specific questions which leads the customers to always get an answer 24/7 to all their questions, achieving high performance.

Municipality

Levallois is a Town Hall gathering many services (Education, Health, Environment, Sport, Online Services, ...) which makes it hard for a visitor to find easily what he's looking for. They receive many calls & emails asking for infos that are present on all the data (website, PDFs...).

As they were rebuilding their website with an agency, they wanted to offer he best possible experience. They launched a call for tenders, in which Cleed.ai came as the selected solutions among different ones. Indeed, they wanted to provide an experience where the user could type his question and not just have pre selected answers. The quality of the anwsers but also the consistent support to adjust the type of answers in certain cases and the data trained (URLs, PDFs, ...) stood out.

Cleed.ai empowers Levallois to offer a more accessible and citizen-centric online experience. Answers to frequently asked questions about city services, permits, or local events anytime are easily solved thanks to the live chat automation features integrated within the website of the city. The centralization of all the city information is available through our assistant.

Education

Formacast is an e-learning company, in the Law & Real estate industry.

Their goal is to automate the process of training real estate agents, and create a subscription model with a license (or a one time formation).

The tool includes : Registration, Subscription model, Payment with Stripe, intro QCM, Conversational Live coach with GenAI (with QCM tests of level), outro QCM, Satisfaction QCM, level follow-up, level of questions adjusted on the level of answers, diploma received by email.This tailor-made solution is unique on the market and is possible thanks to our modular architecture.

Education

The ARBS Association is digitalisaing the Education industry in France, providing tools to support schools and teachers in the management of educational content (textbooks, both in paper and digital format).

We were able to add a huge and complex agenda gathering many schools in different cities and all their programs. The tool can automatically provide the right info mixing all these data plus the data of the website.

Users reached a high level of 91% satisfactory automated answers. Notably because the process is not so easy to understand and users get structured and easily undersantable answers.