Complementary to AI or fully externalised, add a Human touch to your Live Assistant interactions. To manage more complex cases.
Answering clients internally is too time consuming and too costly ? Cleed.ai is the answer !
Human interactions are always well perceived by an end user that feels more dedication to his requests.
Our solutions can be managed by our Human Agent, but also by your existing Customer care teams.
Staff selection & training
Our agents are chosen for their communication skills, their rigor and their reactivity.
Following a rigorous process
Our agents adhere to strict procedures, continuously self-learning from our knowledge base and receiving regular updates.
Conversations 24/7 & multi lingual
We support 30 languages and are available evenings and weekends across all time zones.
Keeping a Human in the loop is often necessary. Our Agents are focused on efficiency, boosted by our AI tools and strong processes.
Our expert agents, using either our platform or your CRM, are trained to assist your customers across all channels: Chat, Email, Messaging Apps, and more.
Our human agents can supervise AI responses and take over conversations when necessary.
They also allow users to request a human agent if the AI's response is insufficient.
Every new piece of information is integrated into the knowledge base, ensuring it is constantly updated and improved.
This shared resource helps your company structure its customer support more effectively.
Customer service teams are often facing the same issues :
- Increase in tickets to manage
- Keeping the same SLA during strong activity periods
Here are our average stats :
