AI Copilot to help your Customer care teams
Our Copilot feature offers pre-generated answers in your CRM based on real-time customer conversations, enabling your customer service team to respond swiftly and effectively.
Empower your agents with a generative AI copilot : their personal AI assistant that is available in our agent desk and ready to assist them in delivering unparalleled customer experiences.
Your agents can quickly review, edit, and send answers, ensuring that customers receive accurate information promptly.
Follow up and manage interactions
Instant Pre-Answers
AI Copilot provides instant generated responses to customer queries, reducing answers delay and customer care productivity significantly.
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Historical data & Personalisation
Our AI analyzes conversation history to tailor responses that resonate with each customer's unique situation. Connected to your existing CRM and knowledge base.
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Editable suggestions
Agents receive various suggestions, from which they can select, adjust, and edit to provide the most appropriate response.
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Smart reviews
On the flip side, they can also receive AI-powered improvements for their responses (such as summarizing, rewording, or adapting), ensuring alignment with your brand’s voice and policies.
Copilot Widget
Accessible as an iframe popup from your existing tools, display your features : tracking, knowledge base, visitor profile, …
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Unified Conversational Hub
Handle conversations across all messaging channels from a single dashboard accessible from any device. Manage several conversations simultaneously. Ensure consistent communication across your channels.
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Rich Content
Integrate rich content to your conversations, with elements such as links, files, pictures, videos, emojis...