A first level of automation to scale your customer service, eventually compatible with a second level managed by human agents
AI chatbots for customer support are revolutionizing the way businesses interact with their customers.
According to studies, if a website's experience is not customized enough, more than half of consumers would quit to shop elsewhere.
Available 24/7 to manage all requests
Provide assistance to your customers at any moment. Our Assistant conducts interactions in the same way a salesperson would in a shop, regardless of working hours or time zones.
Boost your conversion and leadgen
Enhance the shopping experience with personalised pre-purchase and post-purchase assistance. Our AI significantly boosts the conversion rate, making sure they have all the informations they need so as to not miss any sale opportunity.
Improve the user satisfaction
Boost your brand's trust and loyalty by addressing common pain points. Ensure your customers never face issues alone or struggle to find what they need.
Our Live Assistant enhances customer support with efficiency and personalization. It drives increased sales while reducing costs associated with after-sales management.
With our Generative AI, the possibilities for responses are virtually limitless—unlike traditional decision trees—allowing each answer to be highly precise.
It can even surpass human performance, provided the necessary information is available in the knowledge base.
Unlike decision trees, our AI chatbot delivers human-like conversations, offering a more user-friendly experience that requires only a single input from the user.
No preparation or updates needed on your side. The knowledge base automatically updates, making sure to always deliver the latest information.
No need to prepare Questions & Answers. We import all your data and train it on our system. We adjust parameters to your brand specificities.
You simply test, validate & add 1 line of code.
We activate.
No work needed on your side.
Website data scraped regularly & Catalogue connected in real time.
If more data can be added to the knowledge base, simply drag it to the knowledge base cloud and we manage the training.
CRM data from certain exchanges can help our AI better understand how you manage processes and the language you use. CMS history provides insights into past purchases, enhancing product recommendations.
We configure the tone of voice and settings in our Admin platform. You can access and modify them, as well as update the knowledge base to keep it current.
Our RAG architecture ensures that personal data is not sent to third parties. Our servers are based in France.
We can use Microsoft Azure which has stronger protections, and we are agnostic in terms of LLMs used.
Even more, it is possible to use an open source model, to make sure that all the data remains on our servers.
