Live chat - Automation

A first level of automation to scale your customer service, compatible with a second level managed by our human agents.

A 100% automated approach to scale your customer service

Our AI and agents are available 24/7

Provide assistance to your consumers at any moment. Our Assistant conducts interactions in the same way a salesperson would in a shop, regardless of working hours or time zones.

Maximisation of your conversion

According to studies, if a website's experience is not customized enough, more than half of consumers would quit to shop elsewhere.
On our clients' websites, the add-to-cart rate improves significatively between non-users and users of our Assistant.

Provide the best possible experience to your clients

Customer satisfaction is another major impact of our solution : do not leave them confronting an issue alone or unable to locate what they need. Improve your brand's trust and loyalty.

Decision Tree Format to Master the Journey

Decision Trees

We integrate all your different customer service Q&A cases into our solution, in which users navigate dynamically. At the end of the tree, if they have not found their answer, they can either leave their question and their email, or be transferred to a human agent. This format can be implemented in addition to Generative AI, human agents, ...

Plug into your APIs

Our tool can plug into your APIs to collect back office information in real time that may be useful to the customer (order status, delivery tracking by carriers, additional information from Shopify plugins, ...). These can be presented upon simple request of the email or order number.

Autonomous updating of steps and answers

Our Analytics tool allows you to track the rates of correct answers, as well as the most requested subjects, but also to know for which subjects the answers have not been sufficient. Thus, it is easy to find the answers to be specified further or the additional steps to be created. This can be done autonomously or ask us for assistance to help you do it in the best possible way.

Conversational Format for a Real Discussion

Generative AI for a more immersive format

Offer your visitors support in their purchasing journey thanks to the AI of our Assistant who answers their questions at any time. This format can be implemented in addition to decision tree, human agents, ...

Ease of Implementation

Tool trained on all the data from your site, and connected in real time to your product catalog. Import your knowledge with one click (urls, pdf, png, ...), without needing to establish a predefined path. Possibility at any time to modify content or add additional information autonomously.

Tool Control, Response Reliability and Personal Data Protection

Adjustment of certain answers or addition of content, tone of voice, etc. Protection of the confidentiality of client and company data. GDPR compliant.

Build journeys with adjustable decision trees

Easily adapt the decision trees to your needs. Integrate box email message to transfer more specific questions, clickable back-office information, product carrousels, links, emojis, …

Provide directly informations from your back-office

We can integrate your existing softwares information in real time into the Assistant.

Save time, with automation on a first level

Full human solutions can be very time consuming internally.
This approach helps you to reduce your ticket requests significatively, managing only the more precise questions on your side.