Possibility to switch a conversation from Live Chat to WhatsApp or to start directly on Whatsapp from the site (QR Code, number…)
Possible integration of decision trees as in the Live chat
Continuity of exchanges, even when the user leaves the website. Trusted channel that your customers are used to, secure (end-to-end encryption), and with rich content (photos, videos…)
In-store salespersons can reply to online customers using WhatsApp Business. They get the ability to takeover conversations on particular product queries, in direct or asynchronously.
Can be activated during office hours only, on a business or personal phone.
Convenient to use for your teams, in addition to our classic tools.
With 2.91bn active users, Facebook became a vital platform for small business sales and social media marketing.
You can have acces to multiple datas from your clients with Facebook Business Page and analyse them to create your marketing strategy.
By linking to your company’s website to your Facebook Business Page, you’ll drive more traffic to your website.
Build communication flows for each interaction (notifications, alert messages).
Provide you reliable SMS messaging for your business communication
Keep your clients engaged and increase conversion and service
Build communication flows for each interaction (notifications, alert messages)
Manage easily your customers inquiries : automate certain answers with tailor-made decision trees
We can manage your interactions with human agents
Get personalised conversations with your customers
Google Messaging allows internet users to contact directly your brand through a message from the “Google My Business” page.
Use personalized messaging to your users to create a more human experience
Improve your customer satisfaction with CSAT (Customer Satisfaction Score) data and feedback.
Allow your visitors to get more insights and to have a direct contact with a salesperson showing them the products in real time.
Ideal solution to offer a personalised shopping experience with your salesperson in stores.
Customers and your salesperson interact in Live video from your e-commerce site in a one-to-one call.
Users can simply add products to their basket in 1 click from the video.