A Simple Operation
With Cleed.ai, outsource your customer service to expert agents for optimization: fast, high-quality, personalized, and at a reduced cost.
Quality responses and service due to our constantly enriched and updated knowledge base. Our goal is for our agents to have at least as much knowledge as an in-house employee. The shared knowledge base is updated as soon as an update is communicated to us (via email, call, or directly adjusted in the base).
Quick setup: Prepared by us followed by 3 knowledge base review calls (customer service, product, final adjustments). Simple connection to your CRM via API (if managing email tickets) and a simple code addition (if managing the website's Live Assistant).
Flexible and customizable activation: Languages, hours, channels, ticket typology...
Customer service KPI monitoring: Average response time, customer satisfaction rate, agent occupancy rate... all our KPIs are visible on the monitoring dashboard.