Takeover possible by your Salespeople in store
For specific questions about products, users can be redirected to an in-store salesperson, who can reply either directly if he’s available, or after on our platform that will transfer by email to the customer.
Salespersons get an access to our Admin application (mobile version and also desktop), which provides notifications when a question attributed to them arises.
This feature of internal answers is complementary to a first level of delegated Live chat external answers or automated answers, on working hours only of course.